Recent years have also brought many challenges in the business world. Covid-19 forced us to change how we interact in our companies and communicate as managers and employees. Beyond the natural concern for the health of family and friends, I’ve spoken to Senior Managers who worry about keeping the connection with their teams, and worry that the increased use of virtual meetings will lead to them losing that special spirit of community and collaboration. They have doubts.

I had those doubts too. Despite delivering online communication training for many years, it was never at this scale. I needn’t have worried. What I’ve seen is people going from novices to experts improving their communication skills, managerial skills, and more. Virtual communication need not be static. It can be dynamic, spontaneous and fun. The sense of community and productivity remains, as the more ‘virtual literate’ team members give communication tips and point out previously unknown features that lead to the ooh’s and aah’s of other team members at these new revelations.